Customer Care

As our way of thanking you for choosing our store, we strive every day to provide you with the best possible care by tailoring our service to meet your specific needs. Whether you need your packages ready for a curbside pick up or you need help getting a piece of furniture home, we do whatever we can to make your shopping experience rewarding.

Delivery Time
Items that are in stock will be shipped within 24 hours of receiving your order. If an item needs to be special ordered we will email you with an anticipated delivery time and request your approval before processing your order. All items are shipped ground or standard delivery. If you need rush delivery on an item, please call for a quote 702 368-2674.

Email Updates
When your order ships we will send you a shipping confirmation email with a tracking number so you can track your order.

Gift Returns
Gifts if they are accompanied by a gift receipt.

Gift Wrap
When purchasing a gift on line you will have the opportunity during check out to select the gift wrap option and to write a note to be included on a gift tag. If your gift is being sent to a different address then your other on line purchases, you will need to purchase it separately. We can only ship to one address per order. When sending a gift directly to the recipient, we will send the receipt to you. No price information will be included with the gift.

Method of Payment
In our store we gladly accept Visa, Master Card, American Express Discover Card and Cash. On-line purchases must be made with one of the above credit cards only.

Multiple Addresses
Each order can only be sent If you are purchasing several items to be shipped to different addresses, you'll need to place a separate order for each different shipping address.

Return Policy
We want you to be happy with your purchase. We will gladly exchange or issue a store credit for any merchandise returned in salable condition accompanied by a receipt within 30 days. Please note that food items are non-returnable. Items noted as special order are not eligible for return or exchange.

Sales Tax
All orders being shipped to addresses in Nevada will be charged 7.75% sales tax.

Security and Privacy
Ordering from Cosibellahome.net is safe and secure. Because we use SSL technology (secure socket layer-the industry standard and among the best software available today for secure commerce transactions), all your information is encrypted as it is transmitted. For extra security, we do not store your credit card information in our system. You will therefore need to re-enter your credit card information each time you shop.

At Cosibella we are committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalized shopping experience. We will never sell or share your personal information with any third party.

Shipping Information
We ship all of our packages through UPS, Fed Ex, DHL or the US Postal Service. Cosibella reserves the option to choose the best carrier available at the time of shipment. Currently we ship only to the 50 United States. We do not ship to PO Boxes.

Shipping Rates
You will be given a shipping quote at check out based on the size and weight of the items in your shopping cart. Oversized items and items exceeding weight limitations may require additional shipping fees. You will be advised of any additional shipping fees via email before your order is processed.

Shopping Online, by Phone or by Fax
You can phone or fax your order with your credit card information to:

Phone 702 368-COSI (2674)
Fax 702 638-COSI (2674)